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FREQUENTLY ASKED QUESTIONS

We accept various payment methods to ensure convenience for our customers. Currently, we accept major credit and debit cards (Visa, MasterCard), PayPal, Apple Pay, Google Pay, and bank transfers. If you have any specific payment-related inquiries or prefer a different method, please feel free to contact our customer support team for further assistance.

Our shipping policy includes standard shipping options for orders. We offer reliable delivery services , with estimated delivery times typically ranging from 10 to 14 days. Shipping costs are determined based on the package weight and destination and are calculated during the checkout process. For further details about our shipping policy, including any special conditions or exceptions, please refer to the Shipping Policy page on our website.

Certainly! We have a hassle-free return and exchange policy. If for any reason you’re unsatisfied with your purchase or need a different size or color, we accept returns and exchanges within 10 days days from the date of delivery. Please ensure the item is in its original condition with tags attached for a smooth return or exchange process. To initiate a return or exchange or for more details on our policy, please visit our Returns & Exchanges page on our website or contact our dedicated customer support team.

To track your order, you can easily do so by accessing your account on our website. Once logged in, navigate to the ‘Order History’ section where you’ll find a list of your recent orders. Click on the specific order you wish to track, and there you’ll find a tracking number along with a link to the courier’s website for real-time updates on your shipment’s status. If you encounter any issues or need further assistance with tracking your order, feel free to reach out to our customer support team, and we’ll be more than happy to help.

Besides the product price, there might be additional costs such as shipping fees, taxes, or duties, depending on your location and the nature of the products purchased. Shipping costs are calculated based on the delivery address and the weight of the items, and these details will be provided during the checkout process. Additionally, taxes or duties may apply according to your country’s regulations, which will also be indicated at checkout. Rest assured, we strive to make all costs transparent, and you’ll see a comprehensive breakdown before finalizing your purchase.

The estimated delivery time for orders depends on several factors, including the shipping method chosen, the destination, and the availability of the items.takes approximately 10 to 14 days  from the date of order confirmation.

Yes, we do offer international shipping to various destinations worldwide. Our aim is to make our products accessible globally. During the checkout process, you’ll be able to select your country for shipping, and available shipping options and costs specific to your location will be provided. Please note that certain products may have shipping restrictions to certain countries due to various reasons. If you have any inquiries or specific shipping concerns, please feel free to contact our customer support team for further assistance.

You can easily get in touch with our customer support team through various channels. We offer support via email where our team promptly responds. Additionally, you can reach us by phone during operating hours. For quick assistance or inquiries, we also offer a live chat feature on our website, available during our business hours. Our dedicated team is here to assist you with any questions, concerns, or support you might need, so please don’t hesitate to contact us through your preferred communication channel.

SUPPORT: support@allvalise.com

Absolutely, ensuring the security of your personal information is a top priority for us. We have implemented robust security measures to safeguard your data against unauthorized access, misuse, or disclosure. Our website employs encryption technology, secure payment gateways, and follows strict industry standards to protect your personal and financial information. Additionally, we adhere to a strict privacy policy that outlines how your data is collected, used, and protected. Rest assured, your trust and privacy are of utmost importance to us, and we are committed to maintaining the highest level of security for all your information.

Our refund policy is designed to ensure customer satisfaction. If, for any reason, you’re not entirely satisfied with your purchase, we offer 30 days money-back guarantee from the date of delivery. To qualify for a refund, the item must be in its original condition with tags attached. Once we receive the returned item and verify its condition, we’ll process the refund to your original payment method. Please note that certain exclusions or conditions may apply to specific products, and details are outlined in our comprehensive Refund Policy on our website. If you have any further questions or need assistance with a refund, our customer support team is here to assist you promptly.

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